Returns & Refunds Policy – Florist Totteridge
Our Fresh Flowers Guarantee
At Florist Totteridge, we are passionate about delivering exquisite, fresh flowers to homes and businesses throughout Totteridge and the surrounding areas. Our local reputation is built on the quality and longevity of our blooms, and we proudly stand behind a Fresh Flowers Guarantee for every bouquet and arrangement.
Damaged-On-Arrival Policy
Your satisfaction is our priority. In the unlikely event that your flowers arrive damaged, wilted, or otherwise not in optimal condition, please notify us as soon as possible after delivery. We appreciate your effort in providing a detailed description or clear photograph of the issue. This helps us to swiftly review your case and offer the right solution. Our team will happily arrange a prompt replacement or issue a full refund for flowers that do not meet our strict standards of quality upon arrival in Totteridge.
Freshness Window
Florist Totteridge guarantees the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines. If your flowers do not last as expected within this timeframe, please contact us. We are committed to investigating any instance where our Fresh Flowers Guarantee is not met and want you to enjoy every moment of your floral experience.
Refund and Replacement Options
We believe every flower delivery should bring joy. If your flowers arrive damaged or fail to meet our freshness standards within the guaranteed window, you can choose between a free replacement bouquet or a full refund for the affected items. Please reach out to us as soon as possible with your order details and any supporting information. We process refunds and arrange replacements promptly, seeking always to exceed our customers’ expectations.
Customer Complaints Process
Your feedback matters. If you have concerns or complaints regarding your order, our service, or any aspect of your experience with Florist Totteridge, please get in touch. Our dedicated customer care team will acknowledge your complaint, investigate the matter thoroughly, and provide a resolution within a reasonable timeframe. Your loyalty as a customer is important to us, and we strive to resolve all complaints efficiently and fairly.
Trusted Local Florist in Totteridge
Florist Totteridge is proud to be a trusted name among households and businesses in the local area. Our close-knit team sources the freshest flowers daily to ensure every delivery leaves a lasting impression. Thank you for choosing a dedicated Totteridge florist who puts quality and customer care first.
Contacting Us
If you have any questions about our Returns & Refunds policy or would like to discuss an existing order, please use the contact form on our website. We are here to help and are committed to ensuring your satisfaction with every delivery.
